Your 30-Day Choice
Eligible purchases include a 30-day no-reason return and exchange option measured from delivery. A customer may choose a refund or an exchange without having to justify a change of mind.
Merchant-Paid Return Delivery
Begin by contacting customer care. Once the request is accepted, we issue a prepaid return shipping label. We cover that label for a change-of-mind return and for every quality-issue case, including merchandise that arrives damaged, defective, incorrect, or incomplete.
Condition and Limited Exclusions
For a no-reason request, include the original packaging, supplied parts, and purchase evidence when reasonably possible. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary returns. Those exclusions never reduce a customer’s remedies for damage, defect, wrong shipment, or a missing item.
Exchange and Refund Completion
We coordinate an approved replacement after reviewing the return. For a refund, we credit the original payment method after receipt and inspection; allow 5–10 business days after issuance for the financial institution to post it.
Cancellation Timing
A cancellation request may be made before shipment. Once a parcel has shipped, this Refund Policy supplies the applicable return or exchange process.
Merchant and Customer Care Information
Contact email: resatu033@hotmail.com
Phone: +1 615-457-0771
Physical and return address: 1419 Plymouth Dr, Brentwood, TN 37027
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).